SS Group specializes in the supply, installation and repair of SSG product line i.e., commercial air-conditioners, Commercial Kitchen Equipment's, security surveillance systems as well Mineral Drinking Water and offers an emergency breakdown service for all makes and models. We operate throughout the Country, servicing projects ranging from single unit installations to major new-build and refurbishment projects. Maintenance and repairs to a variety of facilities, ranging from landmark buildings with central plant and full time presence on site to smaller installation of all types.
SS Group has a standard call-out procedure for each system installed with 24-hour service. Valuable time and training resources are necessary to configure and service complex, integrated solutions. SS Group recognizes these challenges. To help our resellers, SS Group is proud to offer Expert Services, an exciting new opportunity to help increase your revenue and expand service to your customers. This powerful fee-based service program for resellers delivers an outstanding way to stimulate your business by leveraging SS Group’s industry-leading customer services. Expert Services are currently available exclusively to customers.
SS Group endeavour to respond telephonically within the hour and on site within 24 hours of being notified. Qualified and trained technicians would respond to the specific project with the necessary tools and stock to attend to the fault(s), should the system require additional spares, these would be obtained within the shortest time required. Servicing of equipment is carried out by SS Group in-house capabilities.
SS Group undertakes after sales service agreements and pride in the in-depth knowledge of its product base with central documentation for each project undertaken. Quality is an element of the attitudes of our technicians that has been carefully nurtured and is evident in the compliments received from clients.